Build the Team You Need — Without the Cost Structure You Don't.

AcquireWorks helps companies evaluate, plan, design, and implement international outsourcing strategies for sales, customer service, technical support, lead generation, QA, and suitable back-office functions.

Lower Costs + Strong Processes + Quality Control + Training + Performance Management

From Strategy to Operational Call Center

Analyze · Model · Design · Build · Launch · Optimize

We examine location strategy, staffing, technology, training, QA, reporting, and management requirements. Lower cost should not mean lower quality.

What Is Your Current Call Center Really Costing You?

We model salaries, payroll taxes, benefits, recruiting, turnover, training, management, facilities, computers, telecommunications, software, CRM, QA, workforce management, IT support, and overhead.

International Operations We Evaluate

Call-center outsourcing · International sales teams · Customer service outsourcing · Technical support and help desk · International QA · Back-office operations · Nearshore bilingual coverage

Estimates are for planning purposes only. Actual savings depend on labor markets, exchange rates, taxes, benefits, facilities, technology, management requirements, legal requirements, service levels, and other factors.